Posted 2 years ago

Safeguarding And Accountability Manager

The Safeguarding and Accountability Team supports programs and operations by systematically ensuring the safety, dignity, and meaningful access of CRS project beneficiaries and CRS staff is protected and that CRS activities do not unintentionally increase beneficiaries’ exposure to protection risks. As part of this, the Safeguarding and Accountability team implements preventive measures to ensure CRS beneficiaries as well as staff are protected from harassment, exploitation, and abuse. In addition, the team manages and strengthens CRS Egypt’s feedback response mechanisms (FRMs) to ensure those mechanisms meet CRS standards and that various FRMs are synchronized. As the CRS Egypt Country Program has over 10 partners and directly serves over 60,000 beneficiaries a year, ensuring consistent application of safeguarding and accountability measures requires substantial management and coordination.

Under the supervision and guidance of the Country Representative (CR), you will manage and supervise the country program’s cross-cutting safeguarding and accountability initiatives. The Safeguarding and Accountability team’s activities range from leading safety and safeguarding risk assessments of project activities, conducting


risk analyses of new projects, training beneficiaries, partners, and other stakeholders on expected staff behaviors and reporting mechanisms, running the Country Program’s beneficiary feedback/accountability system, managing the internal and external referral system, and ensuring CRS and partner staff receive the necessary capacity building and follow-up support to incorporate safeguarding and accountability principles into their work. Your management skills and knowledge will ensure that these safeguarding and accountability initiatives are implemented effectively, and that the CP continuously works towards improving the safety and quality of its activities for those we serve.

Roles and Key Responsibilities:

  • Monitor and manage CRS staff and partner organization progress in safeguarding and accountability

    matters. Ensure project teams and partner staff use appropriate systems and tools. Monitor teams’ implementation, analysis and evaluation of safeguarding and accountability systems and activities. Proactively identify issues and concerns and use participatory processes to overcome implementation obstacles.

  • Coordinate the identification of safeguarding and accountability technical assistance and capacity strengthening needs of CRS staff and partner staff to support safe operations and project implementation. Provide or coordinate safeguarding and accountability technical assistance and accompaniment to CRS staff and partners as needed.
  • Adapt and roll-out context specific safeguarding and/or accountability related trainings for CRS staff, partners, and beneficiaries.
  • Develop strategies, tools, and communication materials for sharing context-specific information on staff conduct, FRM channels, and other relevant information with communities and beneficiaries.
  • Liaise with MEAL colleagues to oversee FRM trends and report to relevant management and program staff.
  • Act as a key safeguarding and accountability resource person in project design and proposal development across all project teams, gap-filling and taking on growth responsibilities, as needed.
  • Collaborate with Human Resources, Procurement, operations and project teams to ensure the Safeguarding Policy, Code of Conduct and Ethics, and reporting mechanisms are communicated to and understood by staff, volunteers, vendors, beneficiaries and relevant community members.
  • Support the Country Representative in the handling of safeguarding incident reporting and case management as per CRS policies and procedures.
  • Effectively manage talent and supervise. Manage team dynamics and staff well-being. Provide coaching and timely feedback on staff performance. Strategically tailor individual development plans, contribute to the recruitment process of project staff, and complete performance management for direct reports.

    Basic Qualifications

    • Bachelor’s Degree is required in International Development, International Relations, Social Work, Public Health, Psychology or related field. Master’s Degree is a plus.
    • Minimum of five years of work experience, with two years of relevant field-based experience in Safeguarding and Accountability areas and in coordinating or managing projects required, preferably with an international NGO.

• Staff supervision experience is required. Experience working with stakeholders at various levels and strengthening community partnerships

Preferred Qualifications

  • Professional certifications and/or experience in safeguarding, social work, child psychology, human rights, protection, psychology, sociology, or counseling services highly desirable
  • Experience contributing to the development of technical proposals
  • Experience facilitating trainings and/or other capacity building efforts
  • Experience engaging with partner organizations
  • Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing

    Applications, information management systems

    Knowledge, Skills and Abilities

    • Strong relationship management skills and the ability to work effectively with culturally diverse groups
    • Exhibits high ethical standards, with integrity and the highest respect for confidentiality
    • Strong emotional intelligence with the ability to manage highly sensitive situations and topics tactfully
    • Strong critical thinking and creative problem-solving skills with ability to make sound judgment
    • Strong written and verbal communication skills with ability to write reports in English and Arabic
    • Proactive, results-oriented, and service-oriented

      Required Languages – English and Arabic
      Travel – 15% to Upper Egypt and international trainings, as applicable


  • Cairo, Egypt
  • Project Management
  • Full-time
  • N/A
  • No
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